Freelance software grandad
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extended or repaired
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My son has just emailed me a support request. He is downstairs on the sofa. At least he isn't just yelling up the stairs.
— Jez Higgins (@jezhiggins) December 31, 2010
@jezhiggins Did you reply with a "Ticket Number" and polite email telling him how much you "value him as a customer"? What is your SLA? :-)
— Chris Oldwood (@chrisoldwood) December 31, 2010
@jezhiggins Did you send him a ticket number back? If he doesn't have at least a platinum SLA he's the first in 2011 ;-) #fb
— Aschwin Marsman (@aschwinmarsman) December 31, 2010
Freelance software grandad
software created
extended or repaired
Follow me on Mastodon
Applications, Libraries, Code
Talks & Presentations